Your Total Office Furniture Solution — 02 9818 4200

WE ARE OPEN, PROCESSING & DELIVERING ORDERS AS PER NORMAL. CALL (02) 9818 4200 FOR OUR BEST PRICE

PRICING POLICY

We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.

  • Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.
  • In the case where pricing is incorrect and a order has been placed, Equip will contact the purchaser and let them know the correct price and if they want to continue with the purchase, before the goods are dispatched.



SHIPPING POLICY

As part of our commitment to providing an affordable product, we strive to obtain the best shipping rates and pass those savings direct onto our customers by way of reduced prices. Items will be delivered ‘flat packed/boxed’ to a ground floor location. Items will require some assembly. A screw driver will be required for assembly with some chairs, as noted in the advertisement.

After you’ve placed your order, you can expect delivery within as little as 5 to 10 business days in Australian Metropolitan areas. Regional areas may take a little longer. We aim to use large, well known reputable companies for our deliveries. When completing delivery details, please ensure deliveries can be left in a secure area if you will not be there to accept delivery, as they will be left at the premises. Once delivered to the nominated address, we cannot accept responsibility for theft or damage to the item.

Whilst we do everything in our power to ensure that items supplied flat packed/boxed are delivered in perfect condition, at times accidents do occur in transit. If your items arrived damaged, call us immediately on 02 9818 4200 to report the damage. Take photos of the damaged packaging and email to sales@equipofficefurniture.com.au  Reports of ‘damaged in transit’ must be received within 24 hours of delivery.

From time to time shipping delays may occur, due to reasons beyond our control. If shipping is delayed, will we do everything possible to ensure a speedy delivery, however are not responsible if a shipping delay occurs.

You the customer, accept that if you are working to any deadlines the responsibility of ordering in time is placed solely on you, and that Equip Office Furniture are not liable for any missed deadlines or lost business due to shipping delays.

If you have any additional questions about shipping or delivery, please don’t hesitate to email us at sales@equipofficefurniture.com.au and we’ll be happy to answer your queries.


RETURN POLICY

Please ensure you choose carefully, as once you have placed your order and we have shipped your product, we cannot offer a full refund as shipping costs will have been incurred.

If for some reason, the product does not fit your purpose, notify us within 48 hours. The goods must still be in as new condition and returned in the original packaging. The packaging and collection of the goods for return shipment, is the customers responsibility to ensure the goods will be returned to us undamaged.

 

REFUNDS

  • Equip Office Furniture does not offer refunds if customers simply change their mind. If a request to cancel an order is received BEFORE the item has been shipped, a refund less a processing fee of $44 will be offered.
  • However, if delivered items are unopened and still in their original packaging, we may be able to offer an exchange for another item or a refund. A restocking fee of $44 plus return shipping costs will be incurred by the customer. It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or are lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are returned not in their original packaging, or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.

 

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Warranty on Defects

In case of defects in our materials or workmanship, please take note of the following:
Ensure you inspect your new product as soon as you receive it and call us on 02 9818 4200 immediately if you notice a problem. Warranty claims in relation to defects must be made within 48 hours of receipt of the item. Take a photo of the issue (if applicable) and email it to sales@equipofficefurniture.com.au We will call you to discuss the problem and find a satisfactory solution.

 

REFUNDS

  • Equip Office Furniture does not offer refunds if customers simply change their mind. If a request to cancel an order is received BEFORE the item has been shipped, a refund less a processing fee of $44 will be offered.
  • However, if delivered items are unopened and still in their original packaging, we may be able to offer an exchange for another item or a refund. A restocking fee of $44 plus return shipping costs will be incurred by the customer. It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or are lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are returned not in their original packaging, or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.