Your Total Office Furniture Solution ● sales@equipofficefurniture.com.au ● Call 1300 757 626

Refund policy

PRICING POLICY

We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.

  • Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.
  • In the case where pricing is incorrect and a order has been placed, Equip will contact the purchaser and let them know the correct price and if they want to continue with the purchase, before the goods are dispatched.

 

RETURN POLICY

Please ensure you choose carefully, as once you have placed your order and we have shipped your product, we cannot offer a full refund as shipping costs will have been incurred.

If for some reason, the product does not fit your purpose, notify us within 48 hours. The goods must still be in as new condition and returned in the original packaging. The packaging and collection of the goods for return shipment, is the customers responsibility to ensure the goods will be returned to us undamaged.

 

REFUNDS

  • Equip Office Furniture does not offer refunds if customers simply change their mind. If a request to cancel an order is received BEFORE the item has been shipped, a refund less a processing fee of $44 will be offered.
  • However, if delivered items are unopened and still in their original packaging, we may be able to offer an exchange for another item or a refund. A restocking fee of $44 plus return shipping costs will be incurred by the customer. It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or are lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are returned not in their original packaging, or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.

 

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty on Defects

In case of defects in our materials or workmanship, please take note of the following:
Ensure you inspect your new product as soon as you receive it and call us on 02 9818 4200 immediately if you notice a problem. Warranty claims in relation to defects must be made within 48 hours of receipt of the item. Take a photo of the issue (if applicable) and email it to sales@equipofficefurniture.com.au We will call you to discuss the problem and find a satisfactory solution.

 

REFUNDS

  • Equip Office Furniture does not offer refunds if customers simply change their mind. If a request to cancel an order is received BEFORE the item has been shipped, a refund less a processing fee of $44 will be offered.
  • However, if delivered items are unopened and still in their original packaging, we may be able to offer an exchange for another item or a refund. A restocking fee of $44 plus return shipping costs will be incurred by the customer. It is highly recommended that customers take out insurance on all freight in case items arrive back at the warehouse damaged or are lost in transit. We are unable to offer a refund on items which arrive back at the warehouse damaged.
  • If items are returned not in their original packaging, or have already been assembled, whether they have been used or not, we are unable to exchange them or offer a refund.