Shipping policy

SHIPPING POLICY

As part of our commitment to providing an affordable product, we strive to obtain the best shipping rates and pass those savings direct onto our customers by way of reduced prices. Items will be delivered ‘flat packed/boxed’ to a ground floor location. Items will require some assembly. A screw driver will be required for assembly with some chairs, as noted in the advertisement.

After you’ve placed your order, you can expect delivery within as little as 5 to 10 business days in Australian Metropolitan areas. Regional areas may take a little longer. We aim to use large, well known reputable companies for our deliveries. When completing delivery details, please ensure deliveries can be left in a secure area if you will not be there to accept delivery, as they will be left at the premises. Once delivered to the nominated address, we cannot accept responsibility for theft or damage to the item.

Whilst we do everything in our power to ensure that items supplied flat packed/boxed are delivered in perfect condition, at times accidents do occur in transit. If your items arrived damaged, call us immediately on 02 9818 4200 to report the damage. Take photos of the damaged packaging and email to sales@equipofficefurniture.com.au  Reports of ‘damaged in transit’ must be received within 24 hours of delivery.

From time to time shipping delays may occur, due to reasons beyond our control. If shipping is delayed, will we do everything possible to ensure a speedy delivery, however are not responsible if a shipping delay occurs.

You the customer, accept that if you are working to any deadlines the responsibility of ordering in time is placed solely on you, and that Equip Office Furniture are not liable for any missed deadlines or lost business due to shipping delays.

If you have any additional questions about shipping or delivery, please don’t hesitate to email us at sales@equipofficefurniture.com.au and we’ll be happy to answer your queries.